Refund and Returns Policy

At Jozani Group Shipping Containers, we aim to provide high-quality products and transparent service. Due to the nature of shipping containers, this Refund and Returns Policy explains the conditions under which refunds or returns may be considered.

All Sales Final

  • All container sales are considered final once an order has been confirmed and payment has been received.

  • Shipping containers are large, customized, and logistically complex products, and therefore returns are not accepted under normal circumstances.

Inspection at Delivery

  • Customers are strongly encouraged to inspect the container immediately upon delivery or pickup.

  • Any visible issues, discrepancies, or damage must be reported at the time of delivery.

  • Acceptance of delivery constitutes acceptance of the container’s condition.

Refund Eligibility

Refunds may only be considered under the following conditions:

  • The container delivered does not match the agreed specifications

  • A significant issue is identified and reported at the time of delivery

  • The issue is confirmed and approved by Jozani Group Shipping Containers management

Approved refunds, if any, will be processed according to internal review and may be subject to administrative or handling fees.

Order Cancellations

  • Order cancellations must be submitted in writing.

  • Cancellations requested after order processing or container allocation may incur cancellation or administrative fees.

  • Orders canceled after shipping has been scheduled or initiated are not eligible for a refund.

Non-Refundable Costs

The following are non-refundable:

  • Delivery and transportation fees

  • Administrative or processing fees

  • Costs related to failed delivery attempts

  • Custom modifications or special orders

Refund Processing

  • Approved refunds will be processed using the original payment method where possible.

  • Refund processing times may vary depending on payment method and financial institutions.

Customer Responsibility

Customers are responsible for:

  • Providing accurate order and delivery information

  • Ensuring site accessibility for delivery

  • Complying with local regulations related to container placement and use

Jozani Group Shipping Containers is not responsible for issues arising from incorrect information or site conditions provided by the customer.

Policy Updates

This Refund and Returns Policy may be updated at any time without prior notice. Updates take effect upon posting on our website.

Contact Information

For questions regarding refunds or returns, please contact us:

Phone: +1 719-997-1811
Email: sales@shippingcontainer.us.com